Refund policy

 

Return & Exchange Policy

We want you to be completely happy with your purchase from West Country Clothing if for any reason you're not satisfied, we're here to help.

Returns

Eligible ready-to-dispatch items may be return within 30 days of receiving your order for a refund or exchange.

Please note:

Our waistcoats, jackets and coats are individually made to order and are subject to the made-to-order policy below

To be eligible for a return

. Items must be unused, unwashed, and in original condition

. Tags and original packaging must be intact

. Returns must be initiated within 30 days of delivery

Non-returnable items

Made-to-order garments 

As each garment is individually crafted after you place your order, we cannot accept returns or offer refunds for change of mind, incorrect size selection, or personal preference. This does not affect your legal rights if an item is faulty, damaged or not as described.

Ready-to-dispatch items (such as umbrellas and bags) - eligible for returns within 30 days of delivery.

If you have any questions about sizing before placing your order, please contact us and we'll be happy to help you choose the most suitable size.

Exchanges

Where possible, we're happy to offer an exchange for a different size or style, subject to availability.

How to Return

  1. Email us at hello@westcountryclothing.co.uk with your details and reason for return.
  2. We'll provide return instructions and a return address.
  3.  Return shipping is the responsibility of the customer unless the item is faulty. 

Refunds

Once your return is received and inspected, we'll process your refund within 5-10 business days. Refunds will be made to the original payment method.

We'll notify you by email once your refund has been processed.